Monthly Network Averages Target Values Observed Values October September August U.S. Network Averages Roundtrip Latency < 37 ms 34.7 34.9 35.2 Roundtrip Loss* < 0.05% 0.00% 0.01% 0.01% Network Reliability > 99.95% 99.9994% N/A% 99.9994% Modem Connect Success Rate > 95% 99.99% 99.99% 99.99% Network Jitter < 1 ms 0.67 0.66 0.66 *Loss% is (100 - Data Delivery%)