Monthly Network Averages Target Values Observed Values April March February U.S. Network Averages Roundtrip Latency < 37 ms 35.7 36.0 36.0 Roundtrip Loss* < 0.05% 0.01% 0.01% 0.01% Network Reliability > 99.95% 99.9991% 99.9984% 99.9997% Modem Connect Success Rate > 95% 99.99% 99.99% 99.99% Network Jitter < 1 ms 0.80 0.89 0.96 *Loss% is (100 - Data Delivery%)